All defined terms used below shall have the meanings set forth in our Terms and Conditions. See TERMS AND CONDITIONS.
Order Cancellations Orders that you submit online are processed immediately and may not be cancelled, and you may need to wait until you receive the merchandise in order to return it. Returns Once an item of merchandise is delivered to you, you can return that item within 24 hours of delivery. To be eligible for a return, your merchandise must be unused and in the same condition that you received it and must be in the original packaging. Our return policy does not apply to the following goods: discounted or sale items, gift cards, personalized items, perishable goods such as food, flowers, intimate apparel, sanitary goods, etc. These items are not eligible for return, refund or exchange. Shipping To initiate a return, please email us at firstname.lastname@example.org. We require a receipt or proof of purchase to accompany your return.
All returned merchandise should be sent to us at our Jaipur headquarter, address of which can be accessed by calling our customer care representative.
For items that are manufactured by another party and resold by Us, please do not send such item back to the manufacturer.
You are responsible for paying for all shipping costs for your returned item. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping will be deducted from your refund. You should consider using a trackable shipping service or purchasing shipping insurance for items of value. Refunds and Exchanges After We have received your valid return, We will send you an email to notify you that We have received your returned item and notify you of the acceptance or rejection of your return.
If your return is accepted by us, We will provide one of the following within a reasonable time:
Please note that if you’ve made an advanced payment for any item that you wish to return, the amount will be credited to your bank account within 2-3 working days.
If you want to return part of an order in which the payment mode is CASH ON DELIVERY, the price of that particular product shall be deducted from the total order value. You’re liable to pay the remaining order value to our delivery executive.
In case you accepted the order and made the payment (applicable to COD orders) and now you wish to return any item from that order, we will send our collection executive to collect the item from the delivery address. All the eligible payments in this regards shall be processed within 7 working days.
If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange, or to impose different or additional conditions.